Job Title:           Service Agent

Department:   Washstand  

Reports to:      Washstand Manager

Job Summary – The primary responsibilities of this position is to provide an important service to our customers. His/her basic job responsibility is to provide Total Customer Satisfaction by properly servicing a variety of vehicles on a timely basis following Avis's established Quality Assurance program.

Job Duties –

1. Wash and detail vehicles inside and out for the ‘ready line’.
2. Ensure the ready line is fully stocked with a variety of clean and safe vehicles for customers.
3. Inspect all vehicles for body damage, if rentable, record the damage on the car care inspection form.
4. Report and mark all vehicle mechanical problems.
5. Tag and turn in lost and found items left in or outside the vehicles.
6. Provide valet service to customers; shuffle vehicles for customer use; assist in breakdown situations, as required.
7. Maintaining and promoting a positive working relationship with all Avis personnel.
8. Provide car operation instructions and attend to customers’ needs when necessary.
9. Performs other duties related in efforts to enhance our customer service and provide Total Customer Satisfaction.
10. Record meter readings for gas pumps and log gassed vehicles.
11. Check supplies and equipment.
12. Maintain the service area safe and clean.

Requirements -

• Ability to read, comprehend, write, English.
• Ability to communicate effectively.
• Ability to work independently and be self-motivated.
• Positive interpersonal skills.
• Ability to work varied hours/days weekends and holidays as company dictates.
• Ability to display initiative, follow instructions and work with limited supervision.
• Organized time management skills.
• Bilingual (Spanish/English) Preferred
• No experience required
• Valid Driver’s License for a minimum of 1 year
• Age 23 or older

Position Standards

1. Always maintain the Avis ready lines with clean and safe vehicles for customers.
2. Utilize the Quality Assurance procedures to properly inspect, clean, gas, and ensure a quality and safe vehicle for the customer.
3. Place cars on the ready line; ensure the ready line is fully stocked with a variety of cars.
4. Complete a car care inspection slip with all the pertinent information for each ready vehicle (i.e. MVA, miles, make/model, gas level, plate number, etc.).
5. Inspect all vehicles for body damage, if rentable, record the damage on the car care inspection form.
6. Report and mark all vehicle mechanical problems.
7. Follow Avis's Safety Rules and OSHA regulations to avoid injuries.
8. Tag and turn in lost and found items left in or outside the vehicles.
9. As needed provide valet service to customers; shuffle vehicles for customer use; assist in breakdown situations.
10. Record meter readings for gas pumps and log gassed vehicles.
11. Identify car status, such as turn backs, sold, high mileage, PM's, etc. and park them in the designated areas.
12. Park Avis vehicles according to lot configuration and designated spaces.
13. Check supplies and equipment.
14. Maintain the Avis’s image of quality and professionalism this includes wearing the Avis uniform and complying with Avis's established grooming and uniform standards.
15. Maintain the service area safe and clean.
16. Responsible for maintaining and promoting a positive working relationship with all Avis personnel.
17. Provide car operation instructions and attend to customers’ needs when necessary.
18. Performs other duties related to those above in effort to enhance our customer service and support Avis’s Mission, Vision and Values.

Pay Range: KYD $10.00