Job Description

Job Title:       Deli Cook

Department:  Deli

Reports To:    Deli Supervisor and/or Deli Manager

Job Summary – The position will be responsible for in-store activities within the Department, including providing assistance to the Department Supervisor and/or Manager by maintaining, preparing and presenting meals. The position will be responsible for providing quality customer service in a safe and healthy environment. Position must observe all store and company policies; while maintaining a neat, well-groomed personal appearance.

Job Duties

• Provide all customers with prompt, courteous and friendly service.
• Have basic knowledge of deli products and different types of merchandise available with the ability to sell and offer suggestions to customers to promote department sales.
• Prepare various equipment and ingredients for daily use.
• Prep and prepare various foods and ingredients for cooking or serving.
•  Cook Caribbean and international dishes in volume quantities.
• Observe and test foods to ensure they have been cooked properly.
• Regulate temperature of oven, broiler, grill, and roaster.
•  Participate in menu and recipe planning and costing control.
• Monitor and assist with maintaining the flow of the food lines.
• Code-date and rotate all merchandise to ensure quality and freshness.
• Follow all department inventory control procedures.
• Follow company procedures to ensure work areas are clean at all times. Wash and clean utensils, equipment, walls, floors and fixtures.
• Always show interest and willingness to learn the industry.

Requirements

• Ability to read, comprehend, write and speak English.
• Ability to perform basic Math.
• Basic computer competency preferred.
• Ability to follow instructions.
• Ability to work independently and be self-motivated.
• Exhibit attention to detail and commitment.
• Positive interpersonal skills.
• Ability to work in largely diverse teams.
• Ability to work varied hours/days as store dictates.
• Ability to lift up to 50lbs and to stand for extended periods of time.
• Ability to timely multitask while working in a fast-paced environment.
• Ability to endure hot and cold temperatures.
• 5 years kitchen experience.
• 1-2 years relevant experience as a cook. (volume cooking preferred)
• Advanced knife cutting skills required.
• Company will provide certification to complete the Basic Food & Hygiene certification.

 Job Function – Company Standards: The essential duties and responsibilities of this position include but are not limited to the following.

• Greet, Offer to Assist and Thank (GOT) all customers in a prompt, courteous and friendly manner anywhere in the store.
•  Effectively handle customer complaints and contact supervisor or manager if necessary.
• Commit to the company’s motto “BETTER BECAUSE WE CARE” and work with other associates to build a strong department team.
• Observe and report to shift as scheduled or assigned by Department Manager.
•  Acknowledge and follow all department, store and company policies and procedures.
• Maintain a neat, well-groomed personal appearance always in accordance to company dress code.
• Achieve the highest associate morale in the industry by working in a style that demonstrates good work ethic by being Respectful, Supportive, and Totally Team Oriented.
• Practice the “Clean as you go” and proper sanitation procedures.
• Ensure sales and work area are swept and mopped clean, orderly, and free from safety hazards, report hazards to management.
• Able to operate, clean and properly store department equipment and tools.
• Notify Management of associate theft, customer shoplifting, unauthorized markdowns, unauthorized sampling, or property damage/defacement.
• Exercise proper safety practices when lifting or moving product or using equipment.
• Perform any other duties assigned by the Department Supervisor and/or Manager.
• Play an active role in the company’s commitment to care, quality, value, and service while upholding its vision, mission, and culture points.

Job Function-Position Standards

• Exercise safe food handling practices.
• Must follow uniform policy (aprons, company hat or hairnet and proper use of gloves).
• Maintain the cooler, freezer, equipment, and work area to the sanitation standards of the company. Perform deep cleaning as required or when instructed by Department Supervisor and/or Manager.
• Stock displays and keep all products rotated in accordance with company policy and product code dates and always make use of the oldest products first FIFO (first in, first out).
• Fill and build displays in an appealing manner to increase sales.
• Offer suggestive selling by recommending products and maintaining stock levels for sales.
• Assist in checking and verifying department receiving when required.
• Follow company procedures for receiving, unloading, and putting away loads from delivery and store products in designated areas to ensure product quality. 
• Ability to cook Caribbean, local and international dishes.
• Season and cook foods according to recipes or personal judgment and experience.
• Bake, roast, broil and steam meats, fish, vegetables, and other foods.
• Inspect food preparation and serving areas to ensure observance of safe, sanitary food handling practices according to DEH.
• Estimate expected food consumption, communicate with manager on the requisition or purchasing of supplies or procure food from storage.
• Consult with supervisory staff to plan menus & recipes, taking into consideration factors such as cost and special events.
• Wash, peel, and/ or cut various foods to prepare for cooking or serving.
• Butcher, clean and season poultry, fish, meat, and shellfish to prepare for cooking or serving.
• Stir and fill soups and sauces.
• Prepare a variety of foods according to customers’ orders or managers’ instructions, following approved procedures.
• Monitor food levels and demands of the front line.
• Assist Deli associates with various tasks as needed.
• Rework products from other departments in a timely manner.
• Stock and maintain sales floor and showcase; ensure products are priced accurately.
• Package, label and merchandize products.
• Recognize and react to customers’ demand. Taking orders from customers, custom food orders, and platter orders etc.
• Prepare and present quality products by company specifications and instructions.
• Properly load and unload ovens, using recipes and proper temperatures and duration to make goods in accordance to department procedures.
• Place food servings on pans & trays as instructed.
• Stock, replenish and maintain service stations with items such as soup cups, food trays, containers, utensils, coffee cups etc.
• Service customers including slicing, cutting, weighing, packing, and pricing merchandise.
• Prepare beverages area such as coffee, tea, and patties where applicable.
• Remove trays and stack pans for return to the sinks for cleaning.
• Clean dishes, kitchen, food preparation equipment, and utensils.
• Monitor and maintain disposal logs.
• Handle damaged and spoiled products according to company policy and assist in controlling the level of damaged goods.
• Monitor cooler and display area temperature to ensure product quality, report refrigeration failure immediately.
• Always ensure a safe work environment throughout the store.
• Remove trash and clean department garbage containers in accordance with company policy.