Job Description

Job Title:         Bakery Associate

Department:   Bakery

Reports To:      Bakery Supervisor, Bakery Manager and/or Assistant Store Manager 

Job Summary – The position will be responsible for in-store activities within the Department, including providing assistance to the Department Supervisor and/or Manager by maintaining, preparing and presenting baked goods. The position will be responsible for providing quality customer service in a safe and healthy environment. Position must observe all store and company policies; while maintaining a neat, well-groomed personal appearance.

Job Duties

1. Provide all customers with prompt, courteous and friendly service.
2. Greet and serve customers including taking orders, packaging, pricing, and filling items.
3. Have basic knowledge of products and different types of baked goods available with the ability to sell and offer suggestions to customers to promote department sales.
4. Prepare various equipment and ingredients for daily use.
5. Learn basic baking and decorating skills to be able to apply decorations or finishing to baked goods.
6. Assist Bakers and Bakery staff with various tasks as needed and provide Bakers with needed items.
7. Code-date and rotate all merchandise to ensure quality and freshness.
8. Follow all department inventory control procedures.
9. Follow company procedures to ensure work areas are always clean. Wash and clean utensils, equipment, walls, floors, and fixtures.
10. Always show interest and willingness to learn the industry.

Requirements

• Ability to read, comprehend, write, and speak English.
• Ability to perform basic Math.
• Basic computer competency preferred.
• Ability to follow instructions.
• Ability to work independently and be self-motivated.
• Exhibit attention to detail and commitment.
• Positive interpersonal skills.
• Ability to work in largely diverse teams.
• Ability to work varied hours/days as store dictates.
• Ability to lift up to 50lbs and to stand for extended periods of time.
• Ability to timely multitask while working in a fast-paced environment.
• Ability to endure hot and cold temperatures.
• Artistic and creative skills.
• 2-3 years industry or related experience.
• Company will provide certification to complete the Basic Food & Hygiene certification.

Job Functions - Company Standards: The essential duties and responsibilities of this position include but are not limited to the following.

1. Greet, Offer to Assist and Thank (GOT) all customers in a prompt, courteous and friendly manner anywhere in the store.
2.  Effectively handle customer complaints and contact supervisor or manager if necessary.
3. Commit to the company’s motto “BETTER BECAUSE WE CARE” and work with other associates to build a strong department team.
4. Observe and report to shift as scheduled or assigned by Department Manager.
5.  Acknowledge and follow all department, store and company policies and procedures.
6. Maintain a neat, well-groomed personal appearance always in accordance with company dress code.
7. Achieve the highest associate morale in the industry by working in a style that demonstrates good work ethic by being Respectful, Supportive, and Totally Team Oriented.
8. Practice the “Clean as you go” and proper sanitation procedures.
9. Ensure sales and work area are swept and mopped clean, orderly, and free from safety hazards, report hazards to management.
10. Able to operate, clean and properly store department equipment and tools.
11. Notify Management of associate theft, customer shoplifting, unauthorized markdowns, unauthorized sampling, or property damage/defacement.
12. Exercise proper safety practices when lifting or moving product or using equipment.
13. Perform any other duties assigned by the Department Supervisor and/or Manager.
14. Play an active role in the company’s commitment to care, quality, value, and service while upholding its vision, mission, and culture points.

Job Function - Position Standards

1. Exercise safe food handling practices.
2. Must follow uniform policy (aprons, company hat or hairnet and proper use of gloves).
3. Maintain the cooler, freezer, equipment, and work area to the sanitation standards of the company. Perform deep cleaning as required or when instructed by Department Supervisor and/or Manager.
4. Stock displays and keep all products rotated in accordance with company policy and product code dates and always make use of the oldest products first FIFO (first in, first out).
5. Fill and build displays in an appealing manner to increase sales.
6. Offer suggestive selling by recommending products and maintaining stock levels for sales.
7. Assist in checking and verifying department receiving when required.
8. Follow company procedures for receiving, unloading, and putting away loads from delivery and store products in designated areas to ensure product quality. 
9. Stock and maintain sales floor and showcase; ensure products are priced accurately.
10. Package, label and merchandize products.
11. Recognize and react to customers’ demand. Taking orders from customers, custom cake orders, special pastry orders and bread orders.
12. Prepare and present quality products by company specifications and instructions.
13. Prepare different dough and mixtures according to production recipes or instructions under baker’s supervision.
14. Properly load and unload ovens, using recipes and proper temperatures and duration to make goods in accordance to department procedures.
15. Produce and apply decorations and finishing on bakery products under supervision.
16. Remove trays and stack pans for return to the sinks for cleaning.
17. Handle damaged and spoiled products according to company policy and assist in controlling the level of damaged goods.
18. Monitor cooler and display area temperature to ensure product quality, report refrigeration failure immediately.
19. Always ensure a safe work environment throughout the store.
20. Remove trash and clean department garbage containers in accordance to company policy.