Job Description

Job Title:           Front End Associate

Department:   Front End/Online Ordering

Reports To:      Front End Supervisor and/or Front-End Manager

Job Summary – The position will be responsible for in-store activities within the Department, including providing assistance to the Department Supervisor and/or Manager by maintaining, preparing and proper presentation of the POS. The position will be responsible for providing quality customer service in a safe and healthy environment. Position must also observe all store and company policies; while maintaining a neat, well-groomed personal appearance.

Job Duties

1. Provide all customers with prompt, courteous and friendly service.
2. Have basic knowledge of products available, including seasonal products to promote sales.
3. Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at POS registers.
4. Operate POS to itemize and total customer’s purchases.
5. Handle groceries with extreme care and have competency in all aspects of bagging.
6. Follow all department inventory control procedures.
7. Maintain an organized and clean work area, clean scanner, belt and registers regularly.
8. Always show interest and willingness to learn the industry.

Requirements

1. Ability to read, comprehend, write and speak English.
2. Ability to perform basic Math.
3. Basic computer competency preferred.
4. Ability to follow instructions.
5. Ability to work independently and be self-motivated.
6. Exhibit attention to detail and commitment
7. Positive interpersonal skills.
8. Ability to work in largely diverse teams.
9. Ability to work varied hours/days as store dictates.
10. Ability to lift up to 50lbs and to stand for extended periods of time.
11. Ability to timely multitask while working in a fast-paced environment.

Job Function- Company Standards - The essential duties and responsibilities of this position include but are not limited to the following:

1.  Greet, Offer to Assist and Thank (GOT) all customers in a prompt, courteous and friendly manner anywhere in the store.
2.  Effectively handle customer complaints and contact supervisor or manager if necessary.
3. Commit to the company’s motto “BETTER BECAUSE WE CARE” and work with other associates to build a strong department team.
4. Observe and report to shift as scheduled or assigned by Department Manager.
5.  Acknowledge and follow all department, store and company policies and procedures.
6. Maintain a neat, well-groomed personal appearance at all times in accordance to company dress code.
7. Achieve the highest associate morale in the industry by working in a style that demonstrates good work ethic by being Respectful, Supportive, and Totally Team Oriented.
8. Practice the “Clean as you go” and proper sanitation procedures.
9. Ensure sales and work area are swept and mopped clean, orderly, and free from safety hazards, report hazards to management.
10. Able to operate, clean and properly store department equipment and tools.
11. Notify Management of associate theft, customer shoplifting, unauthorized markdowns, unauthorized sampling, or property damage/defacement.
12. Exercise proper safety practices when lifting or moving product or using equipment.
13. Perform any other duties assigned by the Department Supervisor and/or Manager.
14. Play an active role in the company’s commitment to care, quality, value and service while upholding its vision, mission and culture points.

Job Function- Position Standards

1. Collect cash, gift cards, or other forms of payment from customer and tender accurate change in accordance to store policy and procedures.
2. Perform ID checks when accepting credit cards or debit cards.
3. Weigh items sold by weight in order to determine prices.
4. Issue receipts, credits or accurate change due to customers.
5. Handle product with extreme care, separate like items.
6. Handle damaged or spoiled products and return-to-stock according to Front End or store procedures.
7. Offer purchase of shopping bags and bag all goods.
8. Maintain an organized and clean work area, clean belt and register regularly.
9. Help maintain and keep neatly organized the product displays in front of the registers.  
10. Remove trash and clean department garbage containers in accordance to company policy.

Customer Service

1. Assist with customer inquiries.
2. Conduct express cashier services.
3. Process returns/ refunds in accordance with company policies and procedures.
4. Process donation transactions.
5. Operate store phone calls and overcome.
6. Adhere to legal requirements for the sale of cigarettes.
7. Conduct cell phone top up transactions.

Scanning

1. Adhere to scanning policies and procedures.
2. Verify arrival of labels, talkers, and pricing reports from data entry.
3. Verify that each new and existing item has the proper attributes programmed for each department.
4. Hang all shelf labels and signs in accordance to the Scanning Coordinator.
5. Assist in mark down procedures of damaged and discounted items and distribute discontinued sheet and upcoming specials to appropriate personnel.
6. Provide a list of slow movement items to department manager for their evaluation.

Western Union

1. Change and update transaction rates for every country in bulletin board
2. Process transactions with due diligence for the high CIMA’s list of Sanctioned Countries, FATF list of Jurisdictions with Strategic Deficiencies.
3. Ensure they collect the corresponding documents needed by a customer for all transaction.
4. Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at Western Union POS registers.
5. Complete, and log all Western Union reports
6. Balance, Deposit slips, Write up deposit bags
7. Report any overages or shortages to supervisors and/or manager
8. Ensure that all supplies and devised used at Western Union are in order and ready for use.